General terms
and conditions

Table of contents

Article 1 - Identity of the entrepreneur

Article 2 - Applicability

Article 3 - The offer

Article 4 - The agreement

Article 5 - The price

Article 6 - Delivery, inspection, and execution

Article 7 - Payment

Article 8 - Disputes


ARTIcle 1 - Identity of the entrepreneur

Company name: Airogroup B.V.
Business and visiting address:
Industriestraat 7, 9502 EJ, Stadskanaal, the Netherlands
(by appointment only)
E-mail address: (available on working days from 09:00 to 18:00)
CoC-number: 73692026
VAT-number: NL859630213B01

ARTIcle 2 - applicability

These general terms and conditions apply to any offer made by the entrepreneur, to any agreement and/or distance contract between the entrepreneur and the customer, and can be provided free of charge upon request by the customer. 

If the distance agreement is concluded electronically, the text of these general terms and conditions can be made available to the customer electronically in such a way that the customer can easily store it on a durable data carrier, without prejudice to the previous paragraph. If this is not reasonably possible, Airogroup B.V. will, before concluding the agreement, indicate where the general terms and conditions can be consulted electronically at the request of the customer.


ARTIcle 3 - the offer

The offer contains a complete and accurate description of the offered products, digital content, and/or services. The description is sufficiently detailed to enable the customer to assess the offer properly. If the entrepreneur uses images, these are a true representation of the offered products, services, and/or digital content. Obvious errors or mistakes in the offer do not bind the entrepreneur.

Each offer contains information in such a way that it is clear to the customer what rights and obligations are attached to the acceptance of the offer. If the customer wishes to make changes after the conclusion of an agreement, the entrepreneur reserves the right to charge any additional costs and refuse delivery(s).

All industrial and intellectual property rights of the entrepreneur with regard to logos, analyses, designs, images, descriptions, formulas, recipes, models, documents, products, etc. belong to the entrepreneur, and the customer is never entitled to copy, reproduce, and/or share them with third parties, unless stated otherwise.


ARTIcle 4 - the agreement

The agreement is concluded, subject to the provisions in paragraph 4, at the moment the customer accepts the offer and meets the accompanying conditions.
If the customer has accepted the offer electronically, the entrepreneur will electronically confirm the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the entrepreneur can reject and/or dissolve the agreement or the offer made without any costs.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the customer can pay electronically, the entrepreneur will take appropriate security measures.
The entrepreneur can, within legal frameworks, inform whether the customer can meet his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance agreement. If, based on this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to its execution.
At the latest upon delivery of the product, service, or digital content to the customer, the entrepreneur will provide the following information in writing or in such a way that the consumer can store it on a durable data carrier in an accessible manner:

the visiting address of the entrepreneur's establishment where the customer can address complaints;

the price, including all taxes, of the product, service, or digital content; where applicable, the costs of delivery; and the method of payment, delivery, or implementation of the distance agreement;

The customer cannot dissolve a confirmed agreement. If the customer still wishes to dissolve an agreement, the customer must inform us of this in writing (by email) as described in Article 6. The entrepreneur will then determine which measures apply.
The entrepreneur warrants that the products and/or services comply with the agreement.


ARTIcle 5 - the price

The prices of the offered products and/or services are stated in euros unless otherwise agreed upon in writing and subject to price changes due to changes in VAT rates.


ARTIcle 6 - delivery, inspection and execution

The entrepreneur will exercise the utmost care when receiving and executing orders for products.
The place of delivery is the address that the customer has communicated to the entrepreneur.
Subject to what is stipulated in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders as soon as possible, unless a different delivery period has been agreed upon. If the delivery and/or performance is delayed, or if an order cannot be executed in whole or in part, the customer will be notified of this.

Inspection upon receipt of your order/products: immediately after receiving your order, you must check whether the items have been delivered undamaged, complete, and in accordance with the invoice. If this is not the case, you must inform us by email within 24 hours of receipt, at, with a description and mention of the order and invoice numbers. Once you use the items, the delivery is accepted, and they cannot be exchanged or returned. If the entrepreneur accepts a return, the items must be returned to us complete, unused, and undamaged in the original packaging.

We will refund you using the same payment method as you used for the original transaction, unless you have expressly agreed otherwise.

The entrepreneur also reserves the right not to be liable for any form of damage, claim(s), damage to packaging(s) and/or products, defective products, damage by third parties, etc., and can always reject this. The entrepreneur is not liable for more than the invoice amount that the customer has paid and will refund the invoice amount immediately upon demonstrable evidence.

All products delivered and to be delivered by the entrepreneur remain his property, in name and at the risk of the customer, until the customer has fulfilled all his obligations. In addition, the customer will always grant the entrepreneur access to the products of the entrepreneur and the customer is not allowed to move, process, use, resell, etc., the products of the entrepreneur as long as the ownership remains with the entrepreneur and the customer has not paid his payments and/or obligations as mentioned in these general terms and conditions.


ARTIcle 7 - payment

Payment must be made in accordance with the payment methods indicated on the website, unless otherwise agreed in writing.
In case of non-timely payment of an invoice, the customer is legally in default and he is obliged to pay legal interest on the outstanding amount. The entrepreneur is also entitled to charge extrajudicial collection costs.
The entrepreneur reserves the right to change the prices. Price changes do not affect agreements that have already been concluded, unless otherwise agreed in writing.
If the customer does not meet his payment obligations in a timely manner, the entrepreneur is entitled to immediately dissolve the agreement or suspend (further) delivery until the moment the customer has fully complied with the payment obligations.

ARTIcle 8 - disputes

Dutch law applies exclusively to agreements between the entrepreneur and the customer to which these general terms and conditions apply.
Disputes between the entrepreneur and the customer will be submitted exclusively to the competent court in the district where the entrepreneur is established, unless mandatory law designates another competent court.